Complete DiVERGE's symbol with a
statement or expression meaningful to you
( e.g. I am me | I am a rock )
12 characters per line
Give your creation a name
- region-1 #
- region-2 #
- region-1 #
- region-1 #
- 0xFFFFFC
- region-1 #
- Upper
- Sole
- Lining
- Accessories
- Symbol
This NFT is already in use
SHIPPING
When will I get my order?
All our products are made to order in a craft workshop in Portugal, taking usually 15 days. After that, your order will be delivered by DHL through Express or Standard Shipping and, depending on your country, it might take between 2 to 6 business days for your order to get to you. You will receive updates regarding shipment through email or message. Please wait 4 business days to receive your order but please contact us by e-mail (support@diverge-sneakers.com) in case it does not happen so we can assist your promptly.
How much is the shipping cost?
Currently we ship worldwide. The shipping cost is based on your selected shipping service and will be displayed in the checkout. Free shipping is always available.
Are taxes and duties included on the price?
When ordering within the EU, all taxes and duties are included in the final price.
When ordering outside EU, all prices exclude VAT/duties and possible additional costs for customs.
For US, VAT and duties will be applied only for orders above $800.
For UK, VAT will be applied on all orders above 135GBP.
Returns are not applicable if you decide to decline to pay any possible VAT/Duties that may occur. In those cases we reserve the right to deduct the shipping amount.
How is the delivery done?
Your order will be delivered by DHL. We work with this carrier that guarantees a premium delivery service. You will receive updates regarding shipment through email or message. Please wait 4 business days to receive your order but please contact us by e-mail (support@diverge-sneakers.com) in case it does not happen so we can assist your promptly.
Can I track my order?
What if I am not at the indicated address?
If in the first delivery you are not at the indicated address, you will be contacted by the carrier to arrange for a new date of delivery. If you do not receive your order within 4 business days, please contact us by e-mail (support@diverge-sneakers.com)
RETURNS
Can I return a product?
Can I return a product?
Yes, you can. Although all our products are made to order and customized by you for you, we accept returns and exchanges. However, you will need contact us by e-mail (support@diverge-sneakers.com)
Please be aware that this right to exchange only occurs if the products:
- Have not been washed or used;
- Maintain their original features and the packaging is not damaged (packages that have been carefully opened are not considered as damaged);
- Have not been tampered with.
Returns are not applicable if you choose to order two pairs or more in your order. In those cases, we reserve the right to only offer you free exchanges or, at least, charge you for the return of the extra sneakers you have ordered and wish to return. As a brand that wants to try to produce only what it sells to have a minimal impact in the environment, we want to disincentivize those who order several pairs to see which one they like the most but always planned to keep only one.
Returns are not applicable if you choose to order a pair from our Creators Collection. In those cases, we reserve the right to only offer free exchanges.
Returns are not applicable if you decide to decline to pay any possible VAT/Duties that may occur. In those cases we reserve the right to deduct the shipping amount.
How do I return or exchange a product?
To return or exchange your package you should contact us by email at support@diverge-sneakers.com, so we can arrange for all the necessary details to exchange your product and package. In case of an exchange, after receiving the product and checking its integrity, we will proceed to its exchange. DiVERGE allows for one free exchange.
I received a defective product. What should I do?
We guarantee the satisfaction of our customers. Therefore, if you feel that we have sent you a defective product, please notify us regarding the defect through support@diverge-
CARE:
Plain Leather: Apply a thin layer of leather balm and once it’s dry, gently brush to keep the finish of the leather always in good conditions. Opt for softer hog bristles to make sure you don’t damage your sneakers. A leather protector spray is also an option to consider.
Suede: Use a brush to gently remove any dirt or dust. Brush in the direction of the fabric’s grain to avoid damaging it. Dry stains can be removed by using a white or brown gum eraser. If it doesn't work we advise you to visit your local cobbler and get additional advice.
Nubuck: Nubuck cloths are the best option to remove dirt and shiny spots. Wipe in several directions using circular motions and make sure you cover the entire nap area.
Rubber Soles: Clean the dirt with a dampened cloth and carefully soak the sole in a mixture of water and dishwashing soap. Make sure you don’t soak the upper part! Use a toothbrush with the mixture to scrub your soles. Once it’s done, dry the sneakers using a cloth.
BENEFITS
Every minted asset in this edition comes with a collector's physical pair of sneakers featuring Frederico's artwork, as well as an additional set of benefits:
- 15% discount code @ DiVERGE
- A4 size print of the original Artwork
Create Your Sneaker NFT
How it works:
1. Create a unique and original colour combination of one of our styles.
2. Press "NFT" in the customization bar, tick the box to add it to cart and order the bundle.
3. As we start to make your sneakers in real life, we will also develop the 3D of your NFT, which has information about your rights and benefits in its properties.
4. Your creation will be added to the "Creator's Collection" (expect around 5 weekdays)
5. Every time your sneakers gets purchased, you will get an automatic email with the amount of royalties you are entitled to (2% x Net Revenue). The more sneakers you sell, the more money you will earn, so help us spread the word.
